Can You Think Like A Computer?

I’ve been working in the computer industry for 12 years now. I get a lot of requests throughout the day with people asking me to troubleshoot technical issues they they are stumbling with. Most of these are troubleshooting issues such as why can’t I login from one place to another.. Why doesn’t this work? 99% of the time I can help them with it.

This got me thinking why it’s comes so easy to me when I troubleshoot problems. I realize that it’s because I think like a machine. I actually imagine myself in the machine doing what the machine is doing.. Why I might be failing.. I follow step by step what the machine is trying to do, and I arrive at the obvious reasons why certain things are not working.

Machines are stupid creatures, very very stupid. It’s easy to follow their simple brains.

Published by Tony Tam

Senior Engineer Manager, Engineering Productivity @ Splunk, &