The hardest part about asking for feedback is listening and changing

In the restaurant that I own, I Privé in downtown Burlingame we receive a lot of feedback from our customers.  Yelp, Travelocity and Facebook users send us both positive and negative reviews, all of them public.  We solicit private feedback from our diners via email.  We leave paper forms in the final bill before theyContinue reading “The hardest part about asking for feedback is listening and changing”