(dinner at the restaurant that I own in Burlingame, I Privé )
/ stepping up my high horse
I would love to see this in the perfect world for a product support experience.
1) Takes me zero effort to report a problem, make this as easy as possible. Realtime chats, email.
2) I get an acknowlegement that the right person is looking at the problem. No black hole.
3) When problem is fixed, I get a bravo or at least a thank you thumbs up, or get mentioned in a ticket 🙂
4) I am also put on a list of power user for that product if I report and help the team narrow down problems.
This would trigger my brain to report problems as I see them. I would also spend the extra effort.
I know this could be unrealistic right now. But imagine a world where this actually happens. What a wonderful world for the product engineers as well as the users of the product.
To be known as a product that listens and repsonse to your users.
/ getting off my high horse
–
Tony Tam