When NPS doesn’t cut it

How do you know when a training is effective? NPS score is a measure of whether the participants would high recommend someone else to take the training. But I wanted to switch up the metrics to measure outcome and confidence.

At work, we are delivering a deep dive training to engineers to teach them about how Splunk works behind the hood.

Instead of measuring their NPS score about the training, I decided to measure the outcome instead.

First we take a baseline with the following question before the training and we’ll ask again after the training to gauge whether there is any difference in outcome.

How confident are you in your ability to make changes to the Splunk C++ code base?

Published by Tony Tam

Senior Engineer Manager, Engineering Productivity @ Splunk, ImpactfulEngineer.org & SFBadminton.org