Author: Tony Tam
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The Delightful Support Experience
(dinner at the restaurant that I own in Burlingame, I Privé ) / stepping up my high horse I would love to see this in the perfect world for a product support experience. 1) Takes me zero effort to report a problem, make this as easy as possible. Realtime chats, email. 2) I get an…
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A Very Fulfilling Day By Helping Others Remove Frustrations
As a software engineer, I had one of the most rewarding day in recent months. When I got into the office, a developer from Flickr filed a ticket about UI browser testing into another Jira queue (bug tracking) and I happen to see that it’s related to the SauceLab project I now own as a…
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When The Noise Is Too High You End Up With A New Norm Of Mediocrity
My co-workers and I were doing some user studies with an internal developer who was using our tools in order to see how he was using it daily and also asking him how he debugs problems with our tools. It was amazing to see the developer go to the homepage of the tool, he noticed a…
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The hardest part about asking for feedback is listening and changing
In the restaurant that I own, I Privé in downtown Burlingame we receive a lot of feedback from our customers. Yelp, Travelocity and Facebook users send us both positive and negative reviews, all of them public. We solicit private feedback from our diners via email. We leave paper forms in the final bill before they…
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podcast: DevOps culture and misconceptions
Really enjoyed this background of DevOps as a movement to remove friction from a product idea to a feature making it to the end user. Not focus just on continuous delivery, not focused on specific tools. Worth listening to for anyone who cares about how to increase the velocity and quality of software releases http://softwareengineeringdaily.com/2015/08/31/origin-of-devops-with-john-and-damon-from-devops-cafe/
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I Privé New Summer Dish: Salmon Fiesta dish is as good as it looks
I am a partner at a modern Japanese restaurant in Burlingame, California http://facebook.com/iprive Our new Salmon Fiesta dish is as good as it looks. Enjoy six pieces of wild king salmon sashimi wrapped in cucumber and mango, served with sweet vinaigrette. It’s a refreshing and delightful way to begin your dining experience. And if salmon…
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Prediction of 2015 bubble and crash: Stock Market explained to my 14 year old daughter
On August 08, 2015 my wife and I decided to get out of the stock market 75% into bonds. Leaving 25% in the market. We made this decision because my daughter will be going to private high school for 4 years and very shortly she will need money for college. We asked ourselves 3 questions…
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reading: Infrastructure As Code
Slides: http://www.slideshare.net/jedi4ever/code-but-not-as-we-know-it-infrastructure-as-code Book Preview: http://shop.oreilly.com/product/0636920039297.do ” With Early Release ebooks, you get books in their earliest form—the author’s raw and unedited content as he or she writes—so you can take advantage of these technologies long before the official release of these titles. You’ll also receive updates when significant changes are made, new chapters as they’re…
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link: The Ultimate List Of Developer Podcasts – Simple Programmer
I love listening to podcasts. This is a good list of podcast by developers for developers. I am currently catching up on the old episodes of ‘Debug’ http://simpleprogrammer.com/2014/03/10/ultimate-list-developer-podcasts/ – Tony Tam
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link: Meet The Operators: Q&A with Christa Quarles, CFO of OpenTable
“From conducting Equity Research at Thomas Weisel to entering tech as the CFO of Playdom (which she helped sell to Disney for $760mm), Christa Quarles went on to senior roles at Disney and Nextdoor. She is now the CFO of OpenTable and is in charge of figuring out the strategy for what OpenTable does next…